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Frequently asked questions

Lost item
Large Group Bookings
I am interested in a partnership/private event!
What are Marriott Bonvoy Chase Visa Signature® terms and conditions?
Skylawn, New York: Ticket Purchase Terms and Refund Policy
Love Seats
Manchester Grand Hyatt, San Diego: Address and Parking
NeueHouse, Los Angeles: Address and Parking
LEVEL, Los Angeles: Address and Parking
BLVD Place, Houston: Address and Parking
I purchased tickets and now cannot attend, can I get a refund?
Age Restrictions
Manchester Grand Hyatt, San Diego: Ticket Purchase Terms and Refunds Policy
Los Angeles: Ticket Purchase Terms and Refund Policy
Los Angeles: Ticket Transfer Policy
Rooftop Cinema Club: Weather Policy
BLVD Place, Houston: Ticket Purchase Terms and Refund Policy
Gift Vouchers
COVID-19 Update-March 12, 2020
My card got declined/didn't go through when I tried to order tickets.
Do you have a phone number?
Can I bring my own food/drinks?
My screening was canceled due to unforeseen issues, what can I do?
BLVD Place, Houston: Ticket Transfer Policy
Ticket quantity
Do you provide blankets?
Is seating reserved?
What time do you recommend arriving?
Do I need ID to visit Rooftop Cinema Club?
Giving tickets away
Opening and screening times
Is there cover over the cinema?
Need something else? Get in touch!
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