If you're unable to attend a screening, you can transfer your tickets to a different screening directly from your account by taking the following steps:
1. Sign into your account by going to https://rooftopcinemaclub.com/account/
*If you haven't already created an account, you can do so using the email address you used to purchase your tickets.
2. Go to the "ORDERS" tab and click TRANSFER
3. Select the "Transfer Reason"
4. Click FIND NEW EVENT and you'll be redirected to our homepage
5. Select the screening to which you'd like to transfer your ticket from your venue's "MOVIES WE'RE SHOWING" page
6. Under "CHOOSE TICKETS", select your preferred ticket type
7. Click ADD TO BASKET then CHECKOUT
8. Fill in your personal information to complete the transfer
*If there's an increase in price, you'll be asked to pay the difference with your credit or debit card to complete the transfer. Please note, we're unable to issue refunds for ticket downgrades.
If you cannot attend your event or any other and wish to give your tickets to another person, you can just email the tickets to them. You do not need to change the name featured on the ticket for that very-fortunate-to-know-you person to attend the event.
For more detailed instructions, check out our article on Ticket Transfers.