All ticket purchases are final and tickets are non-refundable.
If you can't attend an event, you can transfer your tickets to an alternative screening up until the event begins. Go to https://rooftopcinemaclub.com/account/ and sign up using the same email address you used when you purchased your tickets. You can transfer your tickets by navigating to your ACCOUNT section and to the ORDERS section. Click TRANSFER, select the reason, and click FIND NEW EVENT. You’ll be redirected to our website where you can choose the film you’d like to see. Your transfer credit will be automatically added to your basket.
You can upgrade your seats (if there are tickets available) by paying the difference with your cc. We do not issue refunds if you choose to downgrade your seats. You may choose to transfer your whole ticket order or a portion of your tickets. Fees will be divided accordingly.
Tickets may be donated to another user (friend, family, etc) without charge and without changes made to the ticket. The ticket is not bound to you by name and can be used freely by any person you choose. Simply forward your ticket confirmation email to the new ticket holder.
*Your tickets are valid until the end of the season and cannot be used for a screening next year.