All ticket purchases are final and tickets are non-refundable.
If you can't attend an event, you can transfer your tickets to an alternative screening up until the screening for which the tickets where originally purchased begins.
For instructions on how to transfer tickets to another screening, check out this article on Ticket Transfers.
If you cannot attend your event or any other and wish to give your tickets to another person, you can just email the tickets to them. You do not need to change the name featured on the ticket for that very-fortunate-to-know-you person to attend the event.
If there was a purchasing error or we had to cancel your screening, please contact Support so we can best assist you.