Ticket purchases are final, and refunds aren’t available. But if we cancel an event, no worries—you’ll get a Transfer Credit for the full amount or a refund if you purchased Weather Protection and the cancellation was weather-related. For non-weather cancellations, we’ll offer all guests the option of a full refund or Transfer Credit.

Can’t attend? You can transfer your tickets to another screening anytime before the event starts, or create a Transfer Credit if you don't yet know what you'd like to see next. Once the start time passes, this option will no longer be available in your account. For a quick how-to on Ticket Transfers., check out this helpful article.

Still need assistance? Our Customer Service team is happy to help! Just click the Contact Us button below or click this link to contact us directly.