All ticket purchases are final and tickets are non-refundable unless you have purchased Refund Protection.

If you can't attend an event, you're welcome to transfer your tickets to an alternative screening up until the event start time has passed, after which that option will disappear from your account. If you need further assistance, you can contact our Customer Service team.

For instructions on how to transfer tickets to another event, check out this article on Ticket Transfers.

If you cannot attend your event or any other and wish to give your tickets to another person, you can just email the tickets to them. You do not need to change the name featured on the ticket for that very-fortunate-to-know-you person to attend the event.

If you have purchased Refund Protection, you can obtain a refund up until the event's start time through your online account. You are also eligible for a refund if your event is canceled.