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Frequently asked questions

Age Policy
First-come, first-served seating
(US) Weather Policy
(US) What happens if it rains during my movie?
(US) Weather Protection
My Event Was Canceled
How do I use my credit after a canceled show?
How do I "Sign Up" for an Account?
Ticket Transfer Instructions
Upgrade My Ticket
Unable To Attend Screening
What is a Transfer Credit?
(UK) Weather Policy
(UK) What happens if it rains?
Ticket Terms & Refund Policy
Bucket Listers — What Should I Know?
Bring Your Own Blanket!
Smoking is not permitted!
Available Discounts
Accessibility
Pet Policy
Private Events
Do you have a phone number?
Can I bring my own food & drinks?
Reset Your Password
Credit Card Declined In Checkout
How does your waitlist "Notify Me" work for sold out tickets & shows?
Memberships
Opening Times
On-screen Messages
Lost item
Large Group Bookings
Partnerships
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