Uh-oh, the plot twist! If your event is canceled, we’ll send you an email with instructions on how to transfer your ticket to another screening (or get a refund if weather’s to blame and you bought Weather Protection). If the cancellation has nothing to do with Mother Nature, you’ll get a full refund—no cliffhangers here!

In your cancellation email, you’ll be asked to log into your RCC account (or create one if you’re still a newbie). Just use the same email address you used when buying your tickets.

Once you’re in, head to 'Orders' to either transfer your tickets to another show or get your refund. If you transfer, you’ll be directed to a new screening, like a sequel to the one you missed.

Need more info? Check out our Ticket Transfer Instructions or click the Contact Us button below to connect with our team.