If an event is canceled, all attendees receive a cancellation email with instructions on how to transfer your ticket to a new event at a later date (or obtain a refund if you purchased Weather Protection and your event was cancelled due to weather). Please note, if your event was canceled for anything other than weather, we will offer all guests a full refund.

In your cancellation email, you'll be prompted to either log into your RCC account or register for a new account if you have not yet created one (as shown below). If creating a new account, please be sure to use the same email address you used when originally purchasing your tickets.

Once you're logged into your account, click on "Orders" where you can choose to transfer your tickets or obtain a refund.

If you wish to transfer your ticket, you’ll be redirected to our website where you can choose the film you’d like to see from the available schedule.

For more details, please check out Ticket Transfer Instructions.