If a screening is cancelled, all attendees receive a cancellation email with instructions on how to transfer your ticket to a new screening at a later date or request a refund. If you don't see it in your inbox, please be sure to check your spam/junk folder as well.
In your cancellation email, you'll be prompted to either log into your RCC account or register for a new account if have not yet created one (as shown below). If creating a new account, please be sure to use the same email address you used when originally purchasing your tickets.
Once you're logged into your account, click on "Orders" where you can choose to transfer your tickets or request a refund.
If you wish to transfer your ticket, you’ll be redirected to our website where you can choose the film you’d like to see from the available schedule.
For more details, please check out Ticket Transfer Instructions.