All ticket purchases are final and tickets are non-refundable.
If you can't attend an event, you can transfer your tickets to an alternative screening up until the event begins. Go to https://rooftopcinemaclub.com/account/ and sign up using the same email address you used when you purchased your tickets. You can transfer your tickets by navigating to your MyAccount transfer section and to the Your Ticket section. You can choose the film to transfer to, and click ‘Purchase Transfer’. There’s a small fee of $3.50.
Tickets may be donated to another user (friend, family, etc) without charge and without changes made to the ticket. The ticket is not bound to you by name and can be used freely by any person you choose.