All ticket purchases are final and non-refundable, but should you be unable to attend the event you have a few options. Firstly, you can self-transfer your tickets to another event. Go to https://rooftopcinemaclub.com/account/ and sign up using the same email address you used when you purchased your tickets. You can transfer your tickets by navigating to your ACCOUNT section and to the YOUR RECENT ORDERS section. Click TRANSFER, select the reason, and click FIND NEW EVENT. You’ll be redirected to our website where you can choose the film you’d like to see. Your transfer credit will be automatically added to your basket. There’s a small fee of $3.50 for each transfer action.
Secondly, if you cannot attend your event or any other, and wish to give tickets away to another person instead of losing the purchase, you can give them to friends, family, or otherwise simply by emailing the ticket to the person. You do not need to change the name featured on the ticket for that person to attend the event.