All ticket purchases are final and tickets are non-refundable.
UPDATE: Our transfer window will become 7 days for screenings going forwards from September 1st.
This means that if you have tickets for an event on or after September 1st, you are able to transfer the tickets to an alternative screening up to 7 days 00 hours before your screening is due to take place.
If your event is less than 7 days away from beginning, then your tickets are only valid for the screening you originally bought them for and cannot be transferred to any other screening. This is due to getting close to the end of the season. In order to make sure you have plenty of options for events to transfer your tickets to, we are capping the transfer to 7 days in advance, so as to make sure you attend an event with us before your tickets expire in the 2019 season.
Tickets may be transferred to another user (friends, family, co-worker, etc) without charge and without changes made to the physical ticket or booking. The ticket is not bound to you by name and can be used freely by any person you choose to provide the ticket to.
If you can't attend an event, you can transfer your tickets to an alternative screening up until the event begins. Go to https://rooftopcinemaclub.com/account/ and sign up using the same email address you used when you purchased your tickets. You can transfer your tickets by navigating to your MyAccount transfer section and to the Your Ticket section. You can choose the film to transfer to, and click ‘Purchase Transfer’. There’s a small fee of $3.50.