All ticket buyers who purchase tickets and set up a MY ACCOUNT with Rooftop Cinema Club will be permitted to transfer their tickets to an alternative screening up until the event begins. You can transfer tickets to an alternative screening up until the event begins.
Go to https://rooftopcinemaclub.com/account/ and log in using the same email address you used when you purchased your tickets. You can transfer your tickets by navigating to your ACCOUNT section and to the ORDERS section. Click TRANSFER, select the reason, and click FIND NEW EVENT. You’ll be redirected to our website where you can choose the film you’d like to see. Your transfer credit will be automatically added to your basket.
You can upgrade your seats (if there are tickets available) by paying the difference with your cc. We do not issue refunds if you choose to downgrade your seats.
You may choose to transfer your whole ticket order or a portion of your tickets. Fees will be divided accordingly.
If when purchasing your tickets you signed out as a guest, you can still create an account using the email you received your tickets to. Go to the MY ACCOUNT section of the website, and after entering your ticket buying email, create a password and click Sign Up! When you log in those tickets will be available to you!
If you cannot attend your event or any other, and wish to give tickets away to another person instead of losing the purchase, you can give them to friends, family, or otherwise simply by emailing the ticket to the person. You do not need to change the name featured on the ticket for that person to attend the event.
*Your tickets are valid up until the end of the season and cannot be used for a screening next year.