UPDATE: Our transfer window will become 7 days for screenings going forwards from September 1st.
This means that if you have tickets for an event on or after September 1st, you are able to transfer the tickets to an alternative screening up to 7 days 00 hours before your screening is due to take place.
If your event is less than 7 days away from beginning, then your tickets are only valid for the screening you originally bought them for and cannot be transferred to any other screening. This is due to getting close to the end of the season. In order to make sure you have plenty of options for events to transfer your tickets to, we are capping the transfer to 7 days in advance, so as to make sure you attend an event with us before your tickets expire in the 2019 season.
All ticket buyers who purchase tickets and set up a MyAccount with Rooftop Cinema Club will be permitted to transfer their tickets to an alternative screening up until the event begins. You can transfer this ticket for $3.50 per event. You can transfer your tickets by navigating to your MyAccount transfer section and to the Your Ticket section. You can choose the film to transfer to, and click ‘Purchase Transfer’.
If you cannot attend your event or any other, and wish to give tickets away to another person instead of losing the purchase, you can give them to friends, family, or otherwise simply by emailing the ticket to the person. You do not need to change the name featured on the ticket for that person to attend the event.