We love being outdoors, but don't always love the weather.

We make every effort for our screenings to go ahead and strongly encourage guests to dress in layers and bring blankets to be prepared for whatever the weather may bring. However, if inclement weather affects the guest experience, screenings may be cancelled.

In the event of a cancelled screening, we will notify you as soon as possible via email and text message with details on how to transfer your tickets to another screening or obtain a refund. For detailed instructions on that process, please review our article: My Screening was Cancelled.

Sometimes emails can be missed, so we recommend adding your phone number in the My Account section on our website. If creating an account, please be sure to use the same email address you used to purchase your tickets. You can also check the current status of your screening on its thumbnail visible on the venue page or its booking page.

If for any reason you'd like to transfer your tickets to an alternative screening, you can do so up until the event for which the tickets were originally purchased begins. For more information, please check out our Ticket Transfer Instructions.